Some of our exclusive pieces are not displayed on the website or kept in stock but can be specially ordered just for you. Please allow2–3 weeks for these pre-ordered items to be sent from the manufacturer and delivered to you. Each piece is sourced with care to ensure authenticity and quality, making it well worth the short wait.

All watches currently in stock are shipped within3–5 working daysvia Aramex, ensuring safe and reliable delivery straight to your door. We proudly offerfree nationwide delivery across South Africa, so no matter where you are, your timepiece will reach you quickly and securely.

By purchasing from our store, the customer hereby acknowledges and agrees that we haveno affiliation or association with any of the watch brands displayed. All trademarks, brand names, and logos remain the property of their respective owners. Our products are sourced independently and may differ from those found on the official websites of the brands displayed. By completing a purchase, the customer accepts these terms and understands that the products offered is of high quality and luxury but not of the official brand.

1. Do you deliver nationwide?
Yes! We deliver across South Africa with free nationwide delivery via Aramex.

2. How long does delivery take?
For watches in stock, delivery takes 3–5 working days. Pre-ordered pieces may take 2–3 weeks to arrive from the manufacturer.

3. What is a pre-ordered piece?
Pre-ordered pieces are exclusive watches that are not listed on our website or held in stock. These are specially ordered for you and shipped directly once available.

4. Are your watches authentic brand items?
We are not affiliated with any watch brands displayed. Our products are independently sourced and may differ from items on official brand websites.

5. What is your refund and return policy?
Refunds are only offered if the product arrives damaged or is not the item you ordered. Returns for change of mind are not accepted.

6. How do I track my order?
Once your order is shipped, you’ll receive an Aramex tracking number via email or SMS to follow your delivery.

7. How can I contact you?
You can reach us via email at refinedroyale@gmail.com, through our website’s contact form, or on our social media platforms at refined_royale.